Track email in cPanel


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Added: 10.03.2014 23:26:29     Last updated: 11.11.2016 16:48:29

This guide explains how to track an email address in cPanel. This can be helpful if you are having issues sending or receiving email from/to a specific email address. This tool can help point out the probable cause of the issue.
The guide was made in cPanel with the Paper Lantern theme in Norwegian.

Step 1:
Click on the "Track delivery" icon as shown in the screenshot below:

Check the routing of sent and received emails

Step 2:

  1. Enter the email address you wish to track. In this example, we typed in the "kari@proisp.dittdomene.net" email address.
  2. Click on the "Show All" button.
  3. Click on the "i"-icon to see the full delivery report of the selected email
Enter the email address for which you wish to check the log


Step 3:
The delivery report shows that en email has been sent from ola@dittdomene.net to kari@dittdomene.net, and that it was delivered to the through the local server without issues. It also contains alot of useful data for troubleshooting.

Shows if email was delivered and received


Step 4:
You can also add different table options as the picture shows.

Shows email that was delivered and not delivered

Done
We have now covere the steps on how to track email addresses from cPanel in order to check the cause of any errors.