Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: ex03.proisp.no
Scheduled:

11.12.19 02:34:31

There are problems with the server at the moment. Our technicians are looking into this.

Start: 11.12.19 02:33:00

Expected resolved: 11.12.19 02:33:00

Resolved:

11.12.19 02:51:34

Regarding: cpanel50.proisp.no
Scheduled:

06.12.19 23:27:39

After yesterday HDD replacement on the server we have to reboot it and perform filesystem check there.

Start: 07.12.19 02:00:00

Expected resolved: 07.12.19 07:00:00

Resolved:

07.12.19 03:11:10

Regarding: cpanel50.proisp.no
Scheduled:

05.12.19 19:05:52

Defect hardware has been identified and will be replaced on the server. The server will be shut down and will be inaccessible while we are replacing the hardware.

Start: 06.12.19 02:00:00

Expected resolved: 06.12.19 02:30:00

Resolved:

06.12.19 03:36:57

Regarding: cpanel50.proisp.no
Scheduled:

30.11.19 05:24:06

There are problems with the server at the moment. Our technicians are looking into this.

30.11.19 06:35:10

The server is already up and running in the normal state.

Start: 30.11.19 05:06:00

Expected resolved: 30.11.19 06:34:00

Resolved:

30.11.19 06:35:10

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

21.11.19 22:50:06

We will perform software updates on the server tonight. cPanel will be updated because of TSR-2019-0006. The web server and/or MySQL might be restarted as a result of the updates.

Start: 22.11.19 02:00:00

Expected resolved: 22.11.19 06:00:00

Resolved:

22.11.19 05:32:13

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

20.11.19 09:10:10

We will perform software updates on the server tonight. cPanel will be updated because of TSR-2019-0006. The web server and/or MySQL might be restarted as a result of the updates.

Start: 21.11.19 02:00:00

Expected resolved: 21.11.19 04:00:00

Resolved:

21.11.19 08:21:38

Regarding: cpanel88.proisp.no
Scheduled:

19.11.19 16:52:09

Due to downtime on the server 18.11.2019, the supplier needs to run some tests. This could result in the server being restarted during the period while testing and troubleshooting is in progress.

22.11.19 16:07:30

Scheduled maintenance has been completed and currently server is working in a normal state.

Start: 22.11.19 05:00:00

Expected resolved: 22.11.19 07:30:00

Resolved:

22.11.19 16:07:30

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

19.11.19 10:25:14

Acronis Cloud is upgrading its management portal to version 8.
This will cause Acronis not to be available in cPanel while the upgrade is in progress.

19.11.19 17:39:58

Acronis has been working much of the day, but we cannot completely report this as finished without confirmation from them. They announced at 5 pm that they were still not finished.

Start: 19.11.19 08:00:00

Expected resolved: 19.11.19 19:00:00

Resolved:

19.11.19 19:32:57

Regarding: cpanel88.proisp.no
Scheduled:

18.11.19 09:17:17

There are problems with the server at the moment. Our technicians are looking into this.

18.11.19 09:33:53

The server is completely inaccessible at the moment. Our engineers are troubleshooting this issue.

18.11.19 09:51:37

The problem lies with the network and our engineers are investigating where the error is.

18.11.19 11:24:53

The engineers are working on a fix for the server.

18.11.19 12:40:53

The problem should now be fixed and the server is running normally again. The technicians will review the logs to verify the error that occurred and contact the supplier so that they can check it more closely.

We apologize for any inconvenience this may have caused you as a customer. Will will review the event when it is completed and see if there is anything we could have done differently.

Start: 18.11.19 09:16:00

Expected resolved: 18.11.19 12:00:00

Resolved:

18.11.19 12:40:53

Regarding: cpanel51.proisp.no
Scheduled:

15.11.19 01:23:45

There are problems with the server at the moment. Our technicians are looking into this.

15.11.19 01:39:56

The problem has been resolved and all services work in the normal state.

Start: 15.11.19 01:15:00

Expected resolved: 15.11.19 01:45:00

Resolved:

15.11.19 01:40:09

Regarding: ns1.proisp.no
Scheduled:

12.11.19 17:56:09

We are changing DNSSEC solution for our client's domain names. We have deactivated DNSSEC while we are changing and it will unfortunately not be possible to enable DNSSEC until the change has been completed. We expect that the change is completed 15.11.19 unless unforseen problems arise.

We are changing to cPanel's own solution for DNSSEC. The new solution is expected to have better performance and stability compared to the previous solution.

14.11.19 16:18:48

The change have been completed without encountering any problems.

Start: 12.11.19 17:49:00

Expected resolved: 15.11.19 15:00:00

Resolved:

14.11.19 16:18:48

Regarding: cpanel88.proisp.no
cpanel89.proisp.no
Scheduled:

07.11.19 19:19:13

We will perform software updates on the server tonight. cPanel will also be upgraded to latest RELEASE version. The server will be rebooted and will be inaccessible during the reboot. The reboot might will take more time than usual due to firmware updates.

Start: 08.11.19 02:00:00

Expected resolved: 08.11.19 04:30:00

Resolved:

08.11.19 04:15:48

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

05.11.19 23:51:41

We will perform software updates on the server tonight. cPanel will also be upgraded to latest RELEASE version. The web server and/or MySQL might be restarted as a result of the updates.

Start: 06.11.19 00:05:00

Expected resolved: 06.11.19 04:00:00

Resolved:

06.11.19 04:08:29

Regarding: cpanel53.proisp.no
Scheduled:

26.10.19 13:42:28

There are problems with the server at the moment. Our technicians are looking into this.

Start: 26.10.19 13:41:00

Expected resolved: 26.10.19 13:50:50

Resolved:

26.10.19 13:50:04

Regarding: cpanel89.proisp.no
Scheduled:

25.10.19 13:48:17

There are problems with the server at the moment. Our technicians are looking into this.

Start: 25.10.19 13:47:00

Expected resolved: 25.10.19 13:50:00

Resolved:

26.10.19 13:50:58

Regarding: cpanel14.proisp.no
cpanel7.proisp.no
Scheduled:

23.10.19 16:43:30

There are problems with the server at the moment. Our technicians are looking into this.

Start: 23.10.19 16:43:00

Expected resolved: 23.10.19 16:55:00

Resolved:

23.10.19 16:56:04

Regarding: cpanel13.proisp.no
cpanel27.proisp.no
cpanel3.proisp.no
cpanel40.proisp.no
cpanel43.proisp.no
cpanel5.proisp.no
Scheduled:

23.10.19 16:18:33

There are problems with the server at the moment. Our technicians are looking into this.

Start: 23.10.19 16:18:00

Expected resolved: 23.10.19 16:35:00

Resolved:

23.10.19 16:43:05

Regarding: cpanel30.proisp.no
Scheduled:

21.10.19 19:31:16

The RAID controller battery will be replaced. The server will be unavailable while the technicians work.

Start: 23.10.19 02:30:00

Expected resolved: 23.10.19 03:30:00

Resolved:

23.10.19 10:19:06

Regarding: cpanel22.proisp.no
cpanel26.proisp.no
cpanel31.proisp.no
cpanel42.proisp.no
cpanel44.proisp.no
Scheduled:

15.10.19 22:19:24

The mail server will be upgraded. This will not affect email delivery in any way. We recommend you to contact support if you experience any problems.

Start: 15.10.19 22:17:00

Expected resolved: 16.10.19 02:17:00

Resolved:

16.10.19 04:47:40

Regarding: cpanel53.proisp.no
Scheduled:

15.10.19 09:11:33

There are currently problems with the web server. Websites on the server can be inaccessible as a result of this. Our technicians are looking into this.

Start: 15.10.19 09:11:00

Expected resolved: 15.10.19 09:20:00

Resolved:

15.10.19 09:16:53

Regarding: cpanel56.proisp.no
Scheduled:

10.10.19 23:19:27

The mail server will be upgraded. This will not affect email delivery in any way. We recommend you to contact support if you experience any problems.

Start: 10.10.19 23:17:00

Expected resolved: 11.10.19 03:17:00

Resolved:

11.10.19 04:26:53

Regarding: cpanel83.proisp.no
Scheduled:

09.10.19 22:29:44

The mail server will be upgraded. This will not affect email delivery in any way. We recommend you to contact support if you experience any problems.

Start: 09.10.19 22:27:00

Expected resolved: 10.10.19 01:27:00

Resolved:

10.10.19 01:13:34

Regarding: cpanel31.proisp.no
Scheduled:

08.10.19 10:41:01

There are problems with the server at the moment. Our technicians are looking into this.

08.10.19 10:50:33

The problem is already resolved and all services work in the normal state.

Start: 08.10.19 10:40:00

Expected resolved: 08.10.19 11:00:00

Resolved:

08.10.19 10:50:33

Regarding: cpanel84.proisp.no
Scheduled:

03.10.19 19:47:46

The mail server will be upgraded. This will not affect email delivery in any way. We recommend you to contact support if you experience any problems.

Start: 03.10.19 19:50:00

Expected resolved: 03.10.19 21:30:00

Resolved:

03.10.19 21:37:30

Regarding: cpanel2.proisp.no
cpanel67.proisp.no
Scheduled:

02.10.19 14:11:16

We will perform security updates on the servers tonight. The servers will be rebooted and will be inaccessible during the reboot.

Start: 03.10.19 03:00:00

Expected resolved: 03.10.19 03:30:00

Resolved:

03.10.19 03:19:18

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

30.09.19 16:36:43

We will perform security software updates on the servers tonight. The web server and/or MySQL might be restarted on some servers as a result of the updates.

01.10.19 07:30:56

Security software updates have been completed, all cPanel servers rebooted and currently they are working in a normal state.

Start: 01.10.19 02:00:00

Expected resolved: 01.10.19 04:30:00

Resolved:

01.10.19 07:30:56

Regarding: cpanel65.proisp.no
Scheduled:

30.09.19 11:16:20

There are currently problems with the web server. Websites on the server can be inaccessible as a result of this. Our technicians are looking into this.

Start: 30.09.19 11:10:00

Expected resolved: 30.09.19 11:25:00

Resolved:

30.09.19 11:36:34

Regarding: cpanel30.proisp.no
Scheduled:

24.09.19 14:28:41

We have registered a faulty part on the server. The part will be replaced at 03:00 tonight. The server will be offline while the part is being replaced.

Start: 25.09.19 03:00:00

Expected resolved: 25.09.19 03:30:00

Resolved:

25.09.19 04:31:56

Regarding: cpanel30.proisp.no
Scheduled:

23.09.19 17:37:34

The server will be rebooted and will be inaccessible during the reboot. The reboot might will take more time than usual due to firmware updates.

24.09.19 04:16:30

Server has been rebooted and currently working in a normal state.

Start: 24.09.19 03:00:00

Expected resolved: 24.09.19 04:00:00

Resolved:

24.09.19 04:16:30