Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: cpanel10.proisp.no
Scheduled:

23.04.19 12:07:33

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 24.04.

Expected resolved: 24.04.19 02:30:00

Resolved:

24.04.19 02:20:58

Regarding: cpanel12.proisp.no
cpanel15.proisp.no
cpanel17.proisp.no
cpanel2.proisp.no
cpanel20.proisp.no
cpanel23.proisp.no
cpanel41.proisp.no
cpanel46.proisp.no
cpanel51.proisp.no
cpanel52.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel55.proisp.no
cpanel57.proisp.no
cpanel59.proisp.no
cpanel64.proisp.no
cpanel65.proisp.no
cpanel66.proisp.no
Scheduled:

10.04.19 01:50:31

Software updates will be made on the servers tonight. The work starts at 02.00.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 10.04.19 06:30:00

Resolved:

10.04.19 05:56:01

Regarding: cpanel16.proisp.no
cpanel19.proisp.no
cpanel31.proisp.no
cpanel42.proisp.no
cpanel45.proisp.no
cpanel46.proisp.no
cpanel47.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel55.proisp.no
cpanel56.proisp.no
cpanel57.proisp.no
cpanel58.proisp.no
cpanel59.proisp.no
cpanel60.proisp.no
cpanel61.proisp.no
cpanel63.proisp.no
cpanel64.proisp.no
cpanel65.proisp.no
cpanel66.proisp.no
cpanel77.proisp.no
cpanel9.proisp.no
Scheduled:

09.04.19 16:04:13

The switch stack which the servers are connected to will be upgraded 02:00 due to bug in firmware. The affected servers have had some package loss (you might have lost the connection in short periods to the services) due to mentioned bug. We have applied a temporary patch, but we will be upgrading the firmware at the scheduled time to ensure future stability of the network.

The affected servers will be unavailable for 5-15 minutes during the upgrade. We apologize for any inconvenience this causes.

09.04.19 17:26:18

The upgrade have been postponed until 02:00 12.04.19 after consultation with the manufacturer. The switch stack is working within normal parameters.

12.04.19 11:09:58

The upgrade have been postponed until 02:00 13.04.19 after consultation with the manufacturer. The switch stack is working within normal parameters.

13.04.19 14:06:26

The upgrade was performed without any problems.

Expected resolved: 13.04.19 02:15:00

Resolved:

13.04.19 14:06:26

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

09.04.19 15:28:22

We are changing backup solution for our services. For a period that will vary for each server, backup will be available for less than 30 days via the control panel (cPanel). Please contact support if you need older backups so we can restore this for you during this period.

This is not ideal for either you or us, but we hope for your understanding in our efforts to improve our service to you. We apologize in advance for the inconveniences it causes for customers who want to restore from older backups.

For more information about the change, read the blog entry "Acronis backup - our new backup solution".

Expected resolved: 30.04.19 23:00:00

Resolved:

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

08.04.19 23:35:36

Software updates will be made on the servers tonight. The work starts at 23.45.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 09.04.19 03:00:00

Resolved:

09.04.19 03:37:03

Regarding: cpanel62.proisp.no
Scheduled:

08.04.19 10:52:31

There is currently one major attack on the server that causes unstable connections to the server. The data center is working to block traffic.

Expected resolved: 08.04.19 11:45:00

Resolved:

08.04.19 11:38:46

Regarding: cpanel69.proisp.no
Scheduled:

05.04.19 10:13:41

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 08.04.

Expected resolved: 08.04.19 02:30:00

Resolved:

08.04.19 03:25:41

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

04.04.19 14:57:53

The datacenter will perform necessary maintenance on the core network today between 17:00-23:00. 2-3 short outages of less than 2 minutes are expected during the timeframe. All services will be unavailable in the outages.

Expected resolved: 04.04.19 23:00:00

Resolved:

04.04.19 23:00:00

Regarding: cpanel29.proisp.no
Scheduled:

17.03.19 17:06:16

There is currently high load on the server. Our technicians is working on resolving the issue.

Expected resolved: 17.03.19 17:15:00

Resolved:

17.03.19 17:12:59

Regarding: cpanel78.proisp.no
Scheduled:

11.03.19 15:37:28

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 tonight.

Expected resolved: 12.03.19 03:00:00

Resolved:

12.03.19 03:36:00

Regarding: cpanel71.proisp.no
Scheduled:

06.03.19 12:15:45

There are currently server issues. Our technicians are checking closer.

Expected resolved: 06.03.19 12:20:00

Resolved:

06.03.19 12:25:47

Regarding: cpanel23.proisp.no
Scheduled:

25.02.19 11:16:18

Technicians will change motherboard and RAID controll on the server due to faulty hardware. The server will be unavailable while the work is being performed. We expect the work to take 1-2 hours.

Expected resolved: 25.02.19 15:15:00

Resolved:

25.02.19 15:25:20

Regarding: cpanel77.proisp.no
Scheduled:

21.02.19 22:50:22

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 00:05 tonight.

Expected resolved: 22.02.19 05:30:00

Resolved:

22.02.19 03:24:09

Regarding: cpanel34.proisp.no
Scheduled:

18.02.19 20:41:57

We will upgrade the firmware of the server and it will require a reboot. We expect the server to be unavailable for about 15 minutes during the reboot and upgrades. The maintenance will start at 01:00 tonight.

Expected resolved: 19.02.19 01:30:00

Resolved:

19.02.19 02:00:14

Regarding: cpanel45.proisp.no
Scheduled:

18.02.19 20:38:13

We will upgrade the firmware of the server and it will require a reboot. We expect the server to be unavailable for about 30 minutes during the reboot and upgrades. The maintenance will start at 23:55 20.02.19.

Expected resolved: 20.02.19 01:00:00

Resolved:

21.02.19 07:04:46

Regarding: cpanel77.proisp.no
Scheduled:

14.02.19 13:21:15

Due to a bug in Apache, a small update is needed right away.
A downtime of up to a few minutes is expected for Apache to complete this update.

Expected resolved: 14.02.19 13:45:00

Resolved:

14.02.19 13:57:58

Regarding: cpanel16.proisp.no
Scheduled:

12.02.19 00:04:25

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. Imunify360 will be installed on the server.
There may be occasional downtime on the web server while this is in progress.

The work will start on 12 February at 0.00.

Expected resolved: 12.02.19 05:00:00

Resolved:

12.02.19 09:32:28

Regarding: cpanel45.proisp.no
Scheduled:

06.02.19 10:03:13

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. Imunify360 will be installed on the server.
There may be occasional downtime on the web server while this is in progress.

Firmware will also be updated. A reboot is required and will cause a downtime around 15 minutes.

The work will start on 8 March at 0.00.

Expected resolved: 08.02.19 05:30:00

Resolved:

08.02.19 02:55:59

Regarding: cpanel4.proisp.no
Scheduled:

06.02.19 10:03:09

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. Imunify360 will be installed on the server.
There may be occasional downtime on the web server while this is in progress.

Firmware will also be updated. A reboot is required and will cause a downtime around 15 minutes.

The work will start on 7 March at 0.00.

Expected resolved: 07.02.19 05:30:00

Resolved:

07.02.19 04:34:22

Regarding: cpanel23.proisp.no
Scheduled:

05.02.19 11:45:34

We will to perform more upgrades of the firmware of the server and it will require a reboot of the server. We expect the server to be unavailable for 10-30 minutes during the reboot and upgrades. The maintenance will start from 02:00 tonight.

Expected resolved: 06.02.19 03:00:00

Resolved:

06.02.19 02:25:29

Regarding: cpanel23.proisp.no
cpanel45.proisp.no
Scheduled:

04.02.19 14:31:34

We will upgrade the firmware of the servers and it will require a reboot of the servers. We expect the servers to be unavailable for 10-30 minutes during the reboot and upgrades.

Expected resolved: 05.02.19 02:30:00

Resolved:

05.02.19 04:26:36

Regarding: vps02.proisp.no
Scheduled:

04.02.19 12:37:12

We will replace a faulty memory card at 01:00 tonight. All virtual servers on the server will be booted down before the replacement and started afterwards. We recommend that you check that everything is running as expected after the replacement. We expect 15-30 minutes downtime.

Expected resolved: 05.02.19 02:00:00

Resolved:

05.02.19 02:10:38

Regarding: cpanel30.proisp.no
Scheduled:

04.02.19 09:34:58

There are currently problems with the server. Our technicians are checking.

Expected resolved: 04.02.19 09:45:00

Resolved:

04.02.19 09:38:59

Regarding: cpanel35.proisp.no
cpanel37.proisp.no
Scheduled:

31.01.19 23:36:05

We will upgrade the firmware of the servers and it will require a reboot of the servers. We expect the servers to be unavailable for 10-30 minutes during the reboot and upgrades.

Expected resolved: 01.02.19 00:00:00

Resolved:

01.02.19 01:25:02

Regarding: cpanel13.proisp.no
Scheduled:

30.01.19 23:43:25

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. Imunify360 will be installed on the server.
There may be occasional downtime on the web server while this is in progress.

The work will start at 0.00.

Expected resolved: 30.01.19 05:00:00

Resolved:

31.01.19 03:55:01

Regarding: vps02.proisp.no
Scheduled:

29.01.19 09:12:19

The firmware in the server will be upgraded due to critical bugs at 02:00 tonight. All virtual servers on the server will be booted down before the upgrades and started after completion of the upgrades. We recommend that you check that everything is running as expected after the upgrades. We expect 20-60 minutes downtime.

Expected resolved: 30.01.19 03:00:00

Resolved:

30.01.19 03:05:15

Regarding: cpanel72.proisp.no
Scheduled:

25.01.19 14:26:07

There are currently server issues. Engineers are checking closer.
Server is up again and engineers will check the logs.

Expected resolved: 25.01.19 14:40:00

Resolved:

25.01.19 14:41:47