Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: R1Soft backup servers i
Scheduled:

24.04.17 21:04:09

All backup servers will be upgraded with latest firmware and software.
This will require a reboot and downtime will be 0-5 minutes for each server.

Expected resolved: 24.04.17 21:10:00

Resolved:

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

18.04.17 14:35:02

There will be performed maintenance on core network componements 20.04.17 between 01:00-04:00 in Stavanger. Expect short drops in network connectivity during the maintenance.

20.04.17 04:16:30

The maintenance was performed without problems.

Expected resolved: 20.04.17 04:14:48

Resolved:

21.04.17 11:16:30

Regarding: cpanel3.proisp.no
Scheduled:

15.04.17 00:05:35

The server will be rebooted at 02:00 due to an important firmware upgrade. The server is expected to be unavailable 15 minutes.

15.04.17 02:35:05

The server was rebooted as intended and is running as normal.

Expected resolved: 15.04.17 02:30:00

Resolved:

15.04.17 02:33:00

Regarding: ex02.proisp.no
Scheduled:

23.03.17 09:57:39

The Exchange server will be rebooted during software upgrades and will be unavailable during this time.

23.03.17 22:08:19

The updates has been postphoned until tomorrow morning at 09:30 as a result of the postponement of the updates of the cloud solution.

24.03.17 12:54:00

We were able to complete the updates without any downtime.

Expected resolved: 24.03.17 09:29:46

Resolved:

24.03.17 12:54:00

Regarding: oncp01.proisp.no
Scheduled:

23.03.17 09:26:22

It will be necessary to shut down all virtual servers due to emergency updates to our cloud solution while we are performing the updates. We will perform the shut down and power up of all virtual servers for our clients and verify that they are running again afterwards. We expect that each virtual server will be unavailable for 15-30 minutes.

We apologize for the short notice and for any inconveniences this causes for our clients.

23.03.17 22:02:03

Due to required access to personnel at OnApp we are forced to postpone the updates until tomorrow morning at 09:00.

24.03.17 12:55:41

We were able to complete the updates without any downtime.

Expected resolved: 24.03.17 12:55:03

Resolved:

24.03.17 12:55:41

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

14.03.17 16:32:42

The datacenter will perform critical maintenance this upcoming night - 15.03.2017 at 01:00 to approximately 02:00. You may experience momentary instability in network connections during the period.

We apologize for the short notice due to short notice from our service provider.

Expected resolved: 15.03.17 02:00:00

Resolved:

15.03.17 10:00:16

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

10.03.17 13:53:07

09/03/2017 At 17.22 DC1 and DC2 in Stavanger experienced issues.
There was memory problem in the firewalls associated with data centers and hence, this was rebooted. Prolem was fixed at 17.35.
Error message to the supplier and the deviation is created.

Expected resolved: 09.03.17 17:35:00

Resolved:

09.03.17 17:35:00

Regarding: cpanel13.proisp.no
cpanel35.proisp.no
Scheduled:

07.03.17 07:34:01

Because of failure of a controller of remote connectivity, these needs to be fixed and will cause a downtime to 5-10min pr. server.

Work will start 08.10.

Expected resolved: 07.03.17 08:30:00

Resolved:

07.03.17 08:25:03

Regarding: cpanel30.proisp.no
Scheduled:

01.03.17 12:54:41

There are currently problems with the server. We are aware of it and Data Center is actively working on it.
Sorry for the inconvenience caused.

Expected resolved: 01.03.17 13:15:00

Resolved:

01.03.17 14:03:18

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Scheduled:

25.02.17 22:36:17

Because of security update of kernel the servers needs to be rebooted and the expected downtime will last around 5-15min for each server.
At the same time there will be firmware updates on the servers that can cause a couple of minutes extra downtime.

Expected resolved: 02.03.17 05:00:00

Resolved:

03.03.17 23:39:04