Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: cpanel31.proisp.no
Scheduled:

13.08.19 16:15:22

An error has been detected in the backup solution on the server and the server must be restarted due to this.

14.08.19 02:26:09

Maintenance has been completed and now server is working in a normal state.

Start: 14.08.19 02:00:00

Expected resolved: 14.08.19 02:15:00

Resolved:

14.08.19 02:26:09

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

31.07.19 23:47:46

Software updates will be made on the servers tonight. cPanel will also be upgraded to version 82.
As a result, Apache / MySQL on some of the servers is expected to be restarted.

Start: 01.08.19 00:15:00

Expected resolved: 01.08.19 06:00:00

Resolved:

01.08.19 04:56:05

Regarding: cpanel16.proisp.no
Scheduled:

20.07.19 12:58:17

There are currently problems with MariaDB on the server.
Our technicians are working on this issue.

Start:

Expected resolved: 20.07.19 13:15:00

Resolved:

20.07.19 13:10:24

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

16.07.19 16:52:37

cPanel updates will be made on the servers tonight. The work starts at 02.30.
It is expected that Apache on some servers will be restarted.

17.07.19 10:51:00

cPanel updates have been successfully installed on servers. Currrently they are working in a normal state.

Start:

Expected resolved: 17.07.19 06:00:00

Resolved:

17.07.19 10:51:00

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

16.07.19 00:47:56

At 00.15 the data center got some issues with the lines causing packet loss.
The technicians are working on this.

Start:

Expected resolved: 16.07.19 01:15:00

Resolved:

16.07.19 01:19:01

Regarding: cpanel66.proisp.no
Scheduled:

12.07.19 13:24:19

An error has been discovered in the backup solution and the server must be restarted due to this. It is expected 5 minutes of downtime. The reboot will be performed at 00:05 tonight.

13.07.19 07:55:34

Server has been rebooted and maintenance is completed.

Start:

Expected resolved: 13.07.19 00:10:00

Resolved:

13.07.19 07:55:34

Regarding: cpanel60.proisp.no
cPanel servers i
Data center in Stavanger (NO) DC2 i
Scheduled:

11.07.19 01:54:05

An error has been discovered in the backup solution and the server must be restarted due to this. It is expected 5 minutes of downtime.

11.07.19 02:38:31

Server has been rebooted and currently, it's working in the optimal state.

Start:

Expected resolved: 11.07.19 02:35:00

Resolved:

11.07.19 02:38:31

Regarding: cpanel65.proisp.no
Scheduled:

08.07.19 22:59:18

An error has been discovered in the backup solution and the server must be restarted due to this. It is expected 5 minutes of downtime.

09.07.19 03:01:19

Server has been rebooted and currently, it's working in the optimal state.

Start:

Expected resolved: 09.07.19 00:05:00

Resolved:

09.07.19 03:01:19

Regarding: cpanel79.proisp.no
cpanel80.proisp.no
Scheduled:

04.07.19 20:35:35

We will upgrade firmware on the servers and it will require a restart. It is expected approx. 15 minutes downtime in for the server. The work starts at. 3:00.

05.07.19 03:42:47

Servers have been rebooted and firmwares have been successfully updated for them. Currently servers are working in a normal state.

Start:

Expected resolved: 05.07.19 04:00:00

Resolved:

05.07.19 03:42:47

Regarding: cpanel65.proisp.no
Scheduled:

03.07.19 13:29:29

An error has been discovered in the backup solution and the server must be restarted due to this. The work starts at 03.00 on 07.05.
It is expected 5-10 minutes of downtime.

04.07.19 20:12:27

This was postponed to night to friday (05.07).

05.07.19 03:41:06

Server has been reboot and currently it's working in a normal state.

Start:

Expected resolved: 05.07.19 04:00:00

Resolved:

05.07.19 03:41:06

Regarding: cpanel21.proisp.no
cpanel37.proisp.no
cpanel76.proisp.no
Scheduled:

19.06.19 23:47:04

We will upgrade the firmware on the servers and it will require a restart. It is expected approx. 15 minutes downtime in for each server. The work starts at. 0:45.

20.06.19 04:27:56

There were problems with hardware on cpanel21.proisp.no. The server would not start again after restart.
We got the disks moved to a similar server with better hardware and it is running as normal again.

Start:

Expected resolved: 20.06.19 01:30:00

Resolved:

20.06.19 04:27:56

Regarding: cpanel76.proisp.no
Scheduled:

19.06.19 12:55:20

There are currently server issues. Our technicians are checking this further.

Start:

Expected resolved: 19.06.19 13:05:00

Resolved:

19.06.19 13:17:26

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

17.06.19 22:14:00

We will upgrade the firmware and software on some servers and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 23:00 17.06.

Start:

Expected resolved: 18.06.19 07:00:00

Resolved:

18.06.19 02:50:00

Regarding: cpanel21.proisp.no
cpanel24.proisp.no
Scheduled:

17.06.19 10:00:43

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

Start:

Expected resolved: 17.06.19 10:00:00

Resolved:

17.06.19 10:58:58

Regarding: ns1.proisp.no
Scheduled:

14.06.19 12:56:35

There are service distruption on one of our name servers which can result in that sub domains and domains could be routed wrong in DNS.
We are working to solve this.

14.06.19 13:30:02

The problem has been resolved. There could be DNS-related issues which will automatically be solved within some hours.

Start:

Expected resolved: 14.06.19 13:15:00

Resolved:

14.06.19 13:30:02

Regarding: cpanel55.proisp.no
cpanel56.proisp.no
cpanel57.proisp.no
Scheduled:

11.06.19 07:00:18

There are problems with the backup solution on the servers, which unfortunately means that backup does not run as normal. We will return with information as soon as this is available, as well as a more accurate ETA.

Start:

Expected resolved: 20.06.19 12:00:00

Resolved:

19.06.19 13:17:22

Regarding: cpanel18.proisp.no
Scheduled:

07.06.19 14:55:30

There are problems with MySQL after the upgrade that was done on the server.
Our technicians are working to solve the problem, but do not have any ETA yet.

07.06.19 18:00:30

Unfortunately, some databases have been corrupted in the upgrade. Our engineers are now working to restore these from backups done 06.06.

Start:

Expected resolved: 07.06.19 21:00:00

Resolved:

07.06.19 23:00:00

Regarding: cpanel17.proisp.no
cpanel18.proisp.no
cpanel20.proisp.no
Scheduled:

07.06.19 03:36:37

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

Start:

Expected resolved: 07.06.19 06:30:00

Resolved:

07.06.19 05:00:00

Regarding: cpanel12.proisp.no
Scheduled:

06.06.19 21:41:02

Server currently unavailable. Our technicians are checking this further.

Start:

Expected resolved: 06.06.19 21:55:00

Resolved:

06.06.19 21:56:45

Regarding: cpanel12.proisp.no
cpanel8.proisp.no
Scheduled:

05.06.19 23:55:07

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

06.06.19 12:50:32

Hello,

We are glad to inform that scheduled maintenances for сpanel8 and cpanel12 have been completed.

Start:

Expected resolved: 06.06.19 06:00:00

Resolved:

06.06.19 12:50:32

Regarding: cpanel5.proisp.no
cpanel7.proisp.no
cpanel8.proisp.no
Scheduled:

04.06.19 17:17:44

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

05.06.19 20:22:00

Upgrade on cpanel8.proisp.no has been postponed.

Start:

Expected resolved: 05.06.19 04:00:00

Resolved:

05.06.19 20:22:00

Regarding: cpanel10.proisp.no
cpanel34.proisp.no
cpanel6.proisp.no
Scheduled:

03.06.19 16:42:23

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

Start:

Expected resolved: 04.06.19 04:00:00

Resolved:

04.06.19 01:59:25

Regarding: cpanel29.proisp.no
Scheduled:

03.06.19 12:13:00

There is currently a high server load. Our technicians will take down the server and upgrade the server's hardware. Downtime is expected to be around 20 minutes.

03.06.19 13:07:27

The technician is finished with the upgrade and the load on the server is normal.

Start:

Expected resolved: 03.06.19 14:00:00

Resolved:

03.06.19 13:07:27

Regarding: cpanel78.proisp.no
Scheduled:

03.06.19 00:36:54

Software and firmware updates will be made on the server tonight. The server will also be restarted as a result of these updates.

03.06.19 07:30:34

Hello,

We are glad to inform that scheduled maintenance has been completed 4 hours ago.

Start:

Expected resolved: 03.06.19 06:00:00

Resolved:

03.06.19 07:30:34

Regarding: Data center in Stavanger (NO) DC2 i
Scheduled:

27.05.19 14:00:56

Currently, more nodes are added to the backup cluster in DC1 datacenter.
While the cluster add the nodes and distributes the data, there will be higher loads in a period which in turn can cause Acronis in cPanel to take longer time to load and sometimes can give an error message.
If there is a need for immediate recovery, contact support.

Start:

Expected resolved: 03.06.19 12:00:00

Resolved:

04.06.19 01:59:30

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

21.05.19 00:40:38

Software updates will be made on the servers tonight. The work starts at 0.45.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Start:

Expected resolved: 21.05.19 04:00:00

Resolved:

21.05.19 04:00:00