Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: addc01.proisp.no
Scheduled:

08.08.17 11:04:13

The server will be rebooted due to software upgrades. While the server is unavailable you will not be able to login to your Hosted Exchange account.

08.08.17 11:22:01

Reboot was performed without issues and all systems is running as normal.

Expected resolved: 08.08.17 11:30:00

Resolved:

08.08.17 11:22:01

Regarding: cpanel40.proisp.no
cpanel41.proisp.no
cpanel42.proisp.no
cpanel43.proisp.no
cpanel44.proisp.no
cpanel46.proisp.no
cpanel47.proisp.no
cpanel48.proisp.no
cpanel50.proisp.no
cpanel51.proisp.no
cpanel52.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel55.proisp.no
Scheduled:

01.08.17 15:58:41

The Apache version will be updated on the servers. Therefore, the web server will restart and there will be a downtime of a few seconds for each server.

Expected resolved: 02.08.17 02:00:00

Resolved:

02.08.17 02:16:22

Regarding: cpanel10.proisp.no
cpanel11.proisp.no
cpanel12.proisp.no
cpanel14.proisp.no
cpanel15.proisp.no
cpanel17.proisp.no
cpanel18.proisp.no
cpanel2.proisp.no
cpanel20.proisp.no
cpanel3.proisp.no
cpanel5.proisp.no
cpanel6.proisp.no
cpanel7.proisp.no
cpanel8.proisp.no
Scheduled:

31.07.17 22:22:49

The Apache version will be updated on the servers. Therefore, the web server will restart and there will be a downtime of a few seconds for each server.

Expected resolved: 01.08.17 04:00:00

Resolved:

01.08.17 01:19:40

Regarding: ex02.proisp.no
Scheduled:

29.07.17 00:35:55

The Hosted Exchange solution will be unavailable while we are performing maintenance and are rebooting the server. This message will be updated as soon as the work has been completed.

29.07.17 04:41:14

The maintenance has been completed and everything is operating as normal again.

Expected resolved: 29.07.17 04:39:52

Resolved:

29.07.17 04:41:14

Regarding: cpanel6.proisp.no
Scheduled:

25.07.17 23:22:44

The server will be rebooted due to firmware upgrade and will be unavailable for 5-10 minutes.

26.07.17 00:10:39

The server was rebooted without issues and is running as normal.

Expected resolved: 26.07.17 00:09:43

Resolved:

26.07.17 00:10:39

Regarding: cpanel13.proisp.no
Data center in Stavanger (NO) DC1 i
Scheduled:

19.07.17 09:26:04

cpanel13.proisp.no is currently unavailable. Our technicans are checking the issue. We will update this as soon as more information is available.

19.07.17 11:05:55

Our technicians have changed a network card on the server. The server is operating as normal again.

Expected resolved: 19.07.17 10:45:00

Resolved:

19.07.17 11:05:55

Regarding: oncp01.proisp.no
Scheduled:

17.07.17 13:21:46

We start shutting down all virtual servers from 00:00 night to Tuesday 18/07 while we are upgrading the servers in the cloud solution. We will manually start and check all virtual servers after upgrading each individual server.

This upgrade from OnApp does not allow us to migrate the virtual servers between servers to avoid down time unfortunately. We apologize for any inconvenience this may cause and we will do what we can to minimize the down time to a minimum.

18.07.17 03:19:57

All upgrades have been completed and all virtual servers have been booted up again and should be running as normal. Contact support if you are experiencing problems.

Expected resolved: 18.07.17 03:16:52

Resolved:

18.07.17 03:19:57

Regarding: cpanel10.proisp.no
cpanel11.proisp.no
cpanel12.proisp.no
cpanel14.proisp.no
cpanel17.proisp.no
cpanel18.proisp.no
cpanel20.proisp.no
cpanel21.proisp.no
cpanel23.proisp.no
cpanel24.proisp.no
cpanel25.proisp.no
cpanel26.proisp.no
cpanel27.proisp.no
cpanel29.proisp.no
cpanel32.proisp.no
cpanel33.proisp.no
cpanel34.proisp.no
cpanel35.proisp.no
cpanel36.proisp.no
cpanel37.proisp.no
cpanel40.proisp.no
cpanel41.proisp.no
cpanel42.proisp.no
cpanel43.proisp.no
cpanel44.proisp.no
cpanel47.proisp.no
cpanel50.proisp.no
cpanel51.proisp.no
cpanel52.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel8.proisp.no
Scheduled:

13.07.17 13:21:49

The Apache version will be updated on the servers. Therefore, the web server will restart and there will be a downtime of a few seconds for each server.

Expected resolved: 13.07.17 23:00:00

Resolved:

13.07.17 23:30:00

Regarding: cpanel37.proisp.no
Scheduled:

04.07.17 14:50:04

The server will be rebooted due to problems with the software on the server. The server is expected to be unavailable 15 minutes.

04.07.17 15:12:19

The server was rebooted and updated without issues.

Expected resolved: 04.07.17 15:11:41

Resolved:

04.07.17 15:12:19

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

28.06.17 15:15:06

Changes will be made to our servers within the next days for the temporary url's.

A security risk has been identified by using mod_userdir in the Apache setup that makes it necessary for us to redo the solution that has been used up to now.

Former temporary url's like (http://cpanelXX.proisp.no/~username) will be disabled.
For customers who wish to use temporary url's, this can be activated via our customer pages as follows:
https://www.proisp.eu/guides/activate-temporary-address/

We recommend using the hosts file instead, as it will also make it easier to publish a new website with us. Then it's not nescessary to change your script url's after site is published:
https://www.proisp.eu/guides/how-to-change-hosts-file-locally-preview-website-before-domain-transfer/

Essentially, this feature changes due to:
1. The security risk detected.
2. Conflicts with Ruby / Python applications.
3. Improve delivery of email for our customers.
4. New partner friendly temporary url.

Contact support if you have any questions about this.

Update 15.08:
Some older servers run software that does not contain the same security risk. Therefore we will wait for these until the software is updated during September.

Expected resolved: 30.09.17 15:00:00

Resolved:

Regarding: cpanel58.proisp.no
cpanel60.proisp.no
cpanel61.proisp.no
cpanel63.proisp.no
cpanel64.proisp.no
cpanel65.proisp.no
cpanel66.proisp.no
Scheduled:

24.06.17 09:57:06

There are issues with temporary url on these servers since yesterday.
cPanel has worked with this issue and have now found the cause for this.

We're implementing a temporary fix until cPanel/LiteSpeed has come with and update for this bug.

Servers that are fixed so far:
cpanel58
cpanel63
cpanel61
cpanel60
cpanel66

Customers may use their hosts file locally instead. Alot of customers will prefer that metod instead.

Expected resolved: 25.06.17 12:00:00

Resolved:

25.06.17 10:49:28

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

31.05.17 12:37:39

We will be performing maintenance on core network components 08.06.17 between 02:00-04:00. Expect small interruptions during the maintenance.

We apologize for the inconvenience it may cause.

Expected resolved: 08.06.17 09:19:06

Resolved:

08.06.17 09:20:38