Service announcements

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Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: cpanel39.proisp.no
Scheduled:

28.01.20 02:50:48

There are problems with the server at the moment. Our technicians are looking into this.

Start: 28.01.20 02:50:00

Expected resolved: 28.01.20 02:50:00

Resolved:

28.01.20 03:42:43

Regarding: cpanel8.proisp.no
Scheduled:

27.01.20 14:53:46

There are problems with the server at the moment. Our technicians are looking into this.

Start: 27.01.20 14:53:00

Expected resolved: 27.01.20 15:00:00

Resolved:

27.01.20 15:00:30

Regarding: cpanel84.proisp.no
Scheduled:

23.01.20 10:07:09

We will perform software updates on the server tonight. cPanel will also be upgraded to latest RELEASE version. The web server and/or MySQL might be restarted as a result of the updates.

Start: 24.01.20 02:00:00

Expected resolved: 24.01.20 03:00:00

Resolved:

24.01.20 03:55:00

Regarding: cpanel23.proisp.no
Scheduled:

23.01.20 08:24:22

There are currently problems with the web server. Websites on the server can be inaccessible as a result of this. Our technicians are looking into this.

Start: 23.01.20 08:24:00

Expected resolved: 23.01.20 08:24:00

Resolved:

23.01.20 08:43:00

Regarding: cpanel5.proisp.no
Scheduled:

22.01.20 18:17:25

We will perform software updates on the server tonight. cPanel will also be upgraded to latest RELEASE version. The server will be rebooted and will be inaccessible during the reboot. The reboot might will take more time than usual due to firmware updates.

Start: 23.01.20 02:00:00

Expected resolved: 23.01.20 03:00:00

Resolved:

23.01.20 03:00:00

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

20.01.20 23:55:45

Software updates will be made on the servers. cPanel has released a security update that needs to be updated on all servers. Apache may restart on some servers.

Start: 21.01.20 00:05:00

Expected resolved: 21.01.20 03:00:00

Resolved:

21.01.20 04:34:07

Regarding: cpanel54.proisp.no
Scheduled:

16.01.20 13:11:12

There are problems with the server at the moment. Our technicians are looking into this.

16.01.20 13:31:59

We are glad to inform that server work has been restored and currently everything is working in a normal state.

Start: 16.01.20 13:10:00

Expected resolved: 16.01.20 13:20:00

Resolved:

16.01.20 13:31:59

Regarding: ex03.proisp.no
hyperv01.proisp.no
iis02.proisp.no
mail02.proisp.no
ns21.proisp.no
sql03.proisp.no
Scheduled:

15.01.20 22:03:37

We will perform security updates on the server tonight. The server will be rebooted and will be inaccessible during the reboot.

Start: 16.01.20 01:00:00

Expected resolved: 16.01.20 04:00:00

Resolved:

16.01.20 03:40:00

Regarding: cpanel86.proisp.no
Scheduled:

15.01.20 09:06:39

There are currently problems with the web server. Websites on the server can be inaccessible as a result of this. Our technicians are looking into this.

15.01.20 11:08:36

The problem was fixed by the supplier. They are now further investigating why this occurred after the night's updates.

Start: 15.01.20 09:04:00

Expected resolved: 15.01.20 11:30:00

Resolved:

15.01.20 11:08:36

Regarding: ex03.proisp.no
Scheduled:

15.01.20 00:46:14

We will perform security updates on the server tonight. The server will be rebooted and will be inaccessible during the reboot.

Start: 14.01.20 23:00:00

Expected resolved: 15.01.20 02:00:00

Resolved:

15.01.20 01:53:18

Regarding: cpanel52.proisp.no
cpanel55.proisp.no
cpanel64.proisp.no
cpanel71.proisp.no
cpanel74.proisp.no
cpanel86.proisp.no
Scheduled:

14.01.20 21:14:36

We will perform software updates on the servers tonight. The servers will be rebooted and will be inaccessible during the reboot. The reboot might will take more time than usual due to firmware updates.

Start: 15.01.20 00:15:00

Expected resolved: 15.01.20 05:00:00

Resolved:

15.01.20 05:05:26

Regarding: cpanel62.proisp.no
Scheduled:

14.01.20 17:24:45

There are currently problems with the web server. Websites on the server can be inaccessible as a result of this. Our technicians are looking into this.

Start: 14.01.20 17:24:00

Expected resolved: 14.01.20 17:24:00

Resolved:

14.01.20 17:57:44

Regarding: cpanel32.proisp.no
Scheduled:

12.01.20 06:08:58

There are problems with the server at the moment. Our technicians are looking into this.

Start: 12.01.20 06:08:00

Expected resolved: 12.01.20 06:08:00

Resolved:

12.01.20 06:33:26

Regarding: cpanel18.proisp.no
Scheduled:

12.01.20 06:06:45

There are problems with the server at the moment. Our technicians are looking into this.

Start: 12.01.20 06:06:00

Expected resolved: 12.01.20 06:06:00

Resolved:

12.01.20 06:33:31

Regarding: cpanel39.proisp.no
Scheduled:

12.01.20 06:06:23

There are problems with the server at the moment. Our technicians are looking into this.

Start: 12.01.20 06:06:00

Expected resolved: 12.01.20 06:06:00

Resolved:

12.01.20 06:33:33

Regarding: cpanel40.proisp.no
Scheduled:

12.01.20 06:00:54

There are problems with the server at the moment. Our technicians are looking into this.

Start: 12.01.20 06:00:00

Expected resolved: 12.01.20 06:00:00

Resolved:

12.01.20 06:33:34

Regarding: cpanel86.proisp.no
Scheduled:

06.01.20 11:53:42

There are problems with the server at the moment. Our technicians are looking into this.

Start: 06.01.20 11:51:00

Expected resolved: 06.01.20 11:51:00

Resolved:

06.01.20 12:11:10

Regarding: cpanel72.proisp.no
cpanel75.proisp.no
Scheduled:

02.01.20 16:28:36

The server will be rebooted and will be inaccessible during the reboot.

Start: 03.01.20 02:30:00

Expected resolved: 03.01.20 03:00:00

Resolved:

03.01.20 03:01:05

Regarding: cpanel60.proisp.no
cpanel63.proisp.no
Scheduled:

28.12.19 12:59:30

We will perform security updates on the server tonight. The server will be rebooted and will be inaccessible during the reboot.

29.12.19 03:13:41

We are glad to inform that servers have been rebooted and  updates have been installed successfully.

Start: 29.12.19 02:00:00

Expected resolved: 29.12.19 03:00:00

Resolved:

29.12.19 03:13:41

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

23.12.19 13:18:29

Important security updates will be patched and fixed (CVE-2019-12420 and CVE-2018-11805).
On some of the servers, MariaDB will also be restarted as a result of these updates.

Start: 23.12.19 13:30:00

Expected resolved: 23.12.19 14:00:00

Resolved:

23.12.19 14:27:08

Regarding: cpanel3.proisp.no
Scheduled:

16.12.19 20:06:10

We have registered phising attacks sent to some of our client's emails. The emails are designed similar as the emails we send to our clients. The emails have a subject similar as this:
[Handling påkrevd] Kontroller innstillingene dine : XXXXXXXX

There is a link in the emails that does not go to our website, but a similar one. It is only a copy of our website and you should not post any information to that website. We recommend that you delete any emails that looks suspicious and if you are in doubt you can ask us about it.

Our technicians are working to get these emails marked as spam, but more might get through.

16.12.19 22:25:22

Some of the measures we have taken so far to try to stop our customers from receiving such emails:

  • The email server is blacklisted in all of our spam filters
  • The email server provider is contacted
  • The phishing URL provider has been contacted
  • Google and others have been contacted

At the same time, we want to remind you that we will never ask our customers for a password. We also recommend that everyone use strong passwords and 2 factor authentication to our customer sites.

20.12.19 00:08:35

Email supplier stopped these from their servers earlier this week. The suppliers who had these sites hosted did also shut down these sites after we contacted them.

Start: 16.12.19 19:28:00

Expected resolved: 16.12.19 19:28:00

Resolved:

20.12.19 00:08:35

Regarding: ex03.proisp.no
Scheduled:

11.12.19 02:34:31

There are problems with the server at the moment. Our technicians are looking into this.

Start: 11.12.19 02:33:00

Expected resolved: 11.12.19 02:33:00

Resolved:

11.12.19 02:51:34

Regarding: cpanel50.proisp.no
Scheduled:

06.12.19 23:27:39

After yesterday HDD replacement on the server we have to reboot it and perform filesystem check there.

Start: 07.12.19 02:00:00

Expected resolved: 07.12.19 07:00:00

Resolved:

07.12.19 03:11:10

Regarding: cpanel50.proisp.no
Scheduled:

05.12.19 19:05:52

Defect hardware has been identified and will be replaced on the server. The server will be shut down and will be inaccessible while we are replacing the hardware.

Start: 06.12.19 02:00:00

Expected resolved: 06.12.19 02:30:00

Resolved:

06.12.19 03:36:57

Regarding: cpanel50.proisp.no
Scheduled:

30.11.19 05:24:06

There are problems with the server at the moment. Our technicians are looking into this.

30.11.19 06:35:10

The server is already up and running in the normal state.

Start: 30.11.19 05:06:00

Expected resolved: 30.11.19 06:34:00

Resolved:

30.11.19 06:35:10

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

21.11.19 22:50:06

We will perform software updates on the server tonight. cPanel will be updated because of TSR-2019-0006. The web server and/or MySQL might be restarted as a result of the updates.

Start: 22.11.19 02:00:00

Expected resolved: 22.11.19 06:00:00

Resolved:

22.11.19 05:32:13

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

20.11.19 09:10:10

We will perform software updates on the server tonight. cPanel will be updated because of TSR-2019-0006. The web server and/or MySQL might be restarted as a result of the updates.

Start: 21.11.19 02:00:00

Expected resolved: 21.11.19 04:00:00

Resolved:

21.11.19 08:21:38

Regarding: cpanel88.proisp.no
Scheduled:

19.11.19 16:52:09

Due to downtime on the server 18.11.2019, the supplier needs to run some tests. This could result in the server being restarted during the period while testing and troubleshooting is in progress.

22.11.19 16:07:30

Scheduled maintenance has been completed and currently server is working in a normal state.

Start: 22.11.19 05:00:00

Expected resolved: 22.11.19 07:30:00

Resolved:

22.11.19 16:07:30

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

19.11.19 10:25:14

Acronis Cloud is upgrading its management portal to version 8.
This will cause Acronis not to be available in cPanel while the upgrade is in progress.

19.11.19 17:39:58

Acronis has been working much of the day, but we cannot completely report this as finished without confirmation from them. They announced at 5 pm that they were still not finished.

Start: 19.11.19 08:00:00

Expected resolved: 19.11.19 19:00:00

Resolved:

19.11.19 19:32:57

Regarding: cpanel88.proisp.no
Scheduled:

18.11.19 09:17:17

There are problems with the server at the moment. Our technicians are looking into this.

18.11.19 09:33:53

The server is completely inaccessible at the moment. Our engineers are troubleshooting this issue.

18.11.19 09:51:37

The problem lies with the network and our engineers are investigating where the error is.

18.11.19 11:24:53

The engineers are working on a fix for the server.

18.11.19 12:40:53

The problem should now be fixed and the server is running normally again. The technicians will review the logs to verify the error that occurred and contact the supplier so that they can check it more closely.

We apologize for any inconvenience this may have caused you as a customer. Will will review the event when it is completed and see if there is anything we could have done differently.

Start: 18.11.19 09:16:00

Expected resolved: 18.11.19 12:00:00

Resolved:

18.11.19 12:40:53

Regarding: cpanel51.proisp.no
Scheduled:

15.11.19 01:23:45

There are problems with the server at the moment. Our technicians are looking into this.

15.11.19 01:39:56

The problem has been resolved and all services work in the normal state.

Start: 15.11.19 01:15:00

Expected resolved: 15.11.19 01:45:00

Resolved:

15.11.19 01:40:09

Regarding: ns1.proisp.no
Scheduled:

12.11.19 17:56:09

We are changing DNSSEC solution for our client's domain names. We have deactivated DNSSEC while we are changing and it will unfortunately not be possible to enable DNSSEC until the change has been completed. We expect that the change is completed 15.11.19 unless unforseen problems arise.

We are changing to cPanel's own solution for DNSSEC. The new solution is expected to have better performance and stability compared to the previous solution.

14.11.19 16:18:48

The change have been completed without encountering any problems.

Start: 12.11.19 17:49:00

Expected resolved: 15.11.19 15:00:00

Resolved:

14.11.19 16:18:48

Regarding: cpanel88.proisp.no
cpanel89.proisp.no
Scheduled:

07.11.19 19:19:13

We will perform software updates on the server tonight. cPanel will also be upgraded to latest RELEASE version. The server will be rebooted and will be inaccessible during the reboot. The reboot might will take more time than usual due to firmware updates.

Start: 08.11.19 02:00:00

Expected resolved: 08.11.19 04:30:00

Resolved:

08.11.19 04:15:48

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

05.11.19 23:51:41

We will perform software updates on the server tonight. cPanel will also be upgraded to latest RELEASE version. The web server and/or MySQL might be restarted as a result of the updates.

Start: 06.11.19 00:05:00

Expected resolved: 06.11.19 04:00:00

Resolved:

06.11.19 04:08:29