Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

17.06.19 22:14:00

We will upgrade the firmware and software on some servers and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 23:00 17.06.

Expected resolved: 18.06.19 07:00:00

Resolved:

18.06.19 02:21:01

Regarding: cpanel21.proisp.no
cpanel24.proisp.no
Scheduled:

17.06.19 10:00:43

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

Expected resolved: 17.06.19 10:00:00

Resolved:

17.06.19 10:58:58

Regarding: ns1.proisp.no
Scheduled:

14.06.19 12:56:35

There are service distruption on one of our name servers which can result in that sub domains and domains could be routed wrong in DNS.
We are working to solve this.

14.06.19 13:30:02

The problem has been resolved. There could be DNS-related issues which will automatically be solved within some hours.

Expected resolved: 14.06.19 13:15:00

Resolved:

14.06.19 13:30:02

Regarding: cpanel55.proisp.no
cpanel56.proisp.no
cpanel57.proisp.no
Scheduled:

11.06.19 07:00:18

There are problems with the backup solution on the servers, which unfortunately means that backup does not run as normal. We will return with information as soon as this is available, as well as a more accurate ETA.

Expected resolved: 20.06.19 12:00:00

Resolved:

Regarding: cpanel18.proisp.no
Scheduled:

07.06.19 14:55:30

There are problems with MySQL after the upgrade that was done on the server.
Our technicians are working to solve the problem, but do not have any ETA yet.

07.06.19 18:00:30

Unfortunately, some databases have been corrupted in the upgrade. Our engineers are now working to restore these from backups done 06.06.

Expected resolved: 07.06.19 21:00:00

Resolved:

07.06.19 23:00:00

Regarding: cpanel17.proisp.no
cpanel18.proisp.no
cpanel20.proisp.no
Scheduled:

07.06.19 03:36:37

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

Expected resolved: 07.06.19 06:30:00

Resolved:

07.06.19 05:00:00

Regarding: cpanel12.proisp.no
Scheduled:

06.06.19 21:41:02

Server currently unavailable. Our technicians are checking this further.

Expected resolved: 06.06.19 21:55:00

Resolved:

06.06.19 21:56:45

Regarding: cpanel12.proisp.no
cpanel8.proisp.no
Scheduled:

05.06.19 23:55:07

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

06.06.19 12:50:32

Hello,

We are glad to inform that scheduled maintenances for сpanel8 and cpanel12 have been completed.

Expected resolved: 06.06.19 06:00:00

Resolved:

06.06.19 12:50:32

Regarding: cpanel5.proisp.no
cpanel7.proisp.no
cpanel8.proisp.no
Scheduled:

04.06.19 17:17:44

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

05.06.19 20:22:00

Upgrade on cpanel8.proisp.no has been postponed.

Expected resolved: 05.06.19 04:00:00

Resolved:

05.06.19 20:22:00

Regarding: cpanel10.proisp.no
cpanel34.proisp.no
cpanel6.proisp.no
Scheduled:

03.06.19 16:42:23

MySQL will be upgraded from version 5.5 to 5.7. This will result in downtime on MySQL while the work is in progress.
It will take about 30-60 minutes before the upgrade is completed. The work starts at 0.00.

cPanel will subsequently be upgraded to version 80. Apache will be restarted as a result of this.

Expected resolved: 04.06.19 04:00:00

Resolved:

04.06.19 01:59:25

Regarding: cpanel29.proisp.no
Scheduled:

03.06.19 12:13:00

There is currently a high server load. Our technicians will take down the server and upgrade the server's hardware. Downtime is expected to be around 20 minutes.

03.06.19 13:07:27

The technician is finished with the upgrade and the load on the server is normal.

Expected resolved: 03.06.19 14:00:00

Resolved:

03.06.19 13:07:27

Regarding: cpanel78.proisp.no
Scheduled:

03.06.19 00:36:54

Software and firmware updates will be made on the server tonight. The server will also be restarted as a result of these updates.

03.06.19 07:30:34

Hello,

We are glad to inform that scheduled maintenance has been completed 4 hours ago.

Expected resolved: 03.06.19 06:00:00

Resolved:

03.06.19 07:30:34

Regarding: Data center in Stavanger (NO) DC2 i
Scheduled:

27.05.19 14:00:56

Currently, more nodes are added to the backup cluster in DC1 datacenter.
While the cluster add the nodes and distributes the data, there will be higher loads in a period which in turn can cause Acronis in cPanel to take longer time to load and sometimes can give an error message.
If there is a need for immediate recovery, contact support.

Expected resolved: 03.06.19 12:00:00

Resolved:

04.06.19 01:59:30

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

21.05.19 00:40:38

Software updates will be made on the servers tonight. The work starts at 0.45.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 21.05.19 04:00:00

Resolved:

21.05.19 04:00:00

Regarding: cpanel10.proisp.no
cpanel13.proisp.no
cpanel14.proisp.no
cpanel3.proisp.no
Scheduled:

06.05.19 23:48:03

The servers will be taken down and memory / battery will be replaced. It is expected around 10-20 minutes downtime on each server while the work is in progress.

Expected resolved: 07.05.19 03:00:00

Resolved:

07.05.19 02:00:00

Regarding: cpanel78.proisp.no
Scheduled:

01.05.19 22:47:40

There are currently slowness on the server. Our technicians are checking this further.

Expected resolved: 01.05.19 23:00:00

Resolved:

02.05.19 00:03:00

Regarding: cpanel10.proisp.no
Scheduled:

23.04.19 12:07:33

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 24.04.

Expected resolved: 24.04.19 02:30:00

Resolved:

24.04.19 02:20:58

Regarding: cpanel12.proisp.no
cpanel15.proisp.no
cpanel17.proisp.no
cpanel2.proisp.no
cpanel20.proisp.no
cpanel23.proisp.no
cpanel41.proisp.no
cpanel46.proisp.no
cpanel51.proisp.no
cpanel52.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel55.proisp.no
cpanel57.proisp.no
cpanel59.proisp.no
cpanel64.proisp.no
cpanel65.proisp.no
cpanel66.proisp.no
Scheduled:

10.04.19 01:50:31

Software updates will be made on the servers tonight. The work starts at 02.00.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 10.04.19 06:30:00

Resolved:

10.04.19 05:56:01

Regarding: cpanel16.proisp.no
cpanel19.proisp.no
cpanel31.proisp.no
cpanel42.proisp.no
cpanel45.proisp.no
cpanel46.proisp.no
cpanel47.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel55.proisp.no
cpanel56.proisp.no
cpanel57.proisp.no
cpanel58.proisp.no
cpanel59.proisp.no
cpanel60.proisp.no
cpanel61.proisp.no
cpanel63.proisp.no
cpanel64.proisp.no
cpanel65.proisp.no
cpanel66.proisp.no
cpanel77.proisp.no
cpanel9.proisp.no
Scheduled:

09.04.19 16:04:13

The switch stack which the servers are connected to will be upgraded 02:00 due to bug in firmware. The affected servers have had some package loss (you might have lost the connection in short periods to the services) due to mentioned bug. We have applied a temporary patch, but we will be upgrading the firmware at the scheduled time to ensure future stability of the network.

The affected servers will be unavailable for 5-15 minutes during the upgrade. We apologize for any inconvenience this causes.

09.04.19 17:26:18

The upgrade have been postponed until 02:00 12.04.19 after consultation with the manufacturer. The switch stack is working within normal parameters.

12.04.19 11:09:58

The upgrade have been postponed until 02:00 13.04.19 after consultation with the manufacturer. The switch stack is working within normal parameters.

13.04.19 14:06:26

The upgrade was performed without any problems.

Expected resolved: 13.04.19 02:15:00

Resolved:

13.04.19 14:06:26

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

09.04.19 15:28:22

We are changing backup solution for our services. For a period that will vary for each server, backup will be available for less than 30 days via the control panel (cPanel). Please contact support if you need older backups so we can restore this for you during this period.

This is not ideal for either you or us, but we hope for your understanding in our efforts to improve our service to you. We apologize in advance for the inconveniences it causes for customers who want to restore from older backups.

For more information about the change, read the blog entry "Acronis backup - our new backup solution".

Expected resolved: 30.04.19 23:30:00

Resolved:

02.05.19 00:08:27

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

08.04.19 23:35:36

Software updates will be made on the servers tonight. The work starts at 23.45.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 09.04.19 03:00:00

Resolved:

09.04.19 03:37:03

Regarding: cpanel62.proisp.no
Scheduled:

08.04.19 10:52:31

There is currently one major attack on the server that causes unstable connections to the server. The data center is working to block traffic.

Expected resolved: 08.04.19 11:45:00

Resolved:

08.04.19 11:38:46

Regarding: cpanel69.proisp.no
Scheduled:

05.04.19 10:13:41

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 08.04.

Expected resolved: 08.04.19 02:30:00

Resolved:

08.04.19 03:25:41

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

04.04.19 14:57:53

The datacenter will perform necessary maintenance on the core network today between 17:00-23:00. 2-3 short outages of less than 2 minutes are expected during the timeframe. All services will be unavailable in the outages.

Expected resolved: 04.04.19 23:00:00

Resolved:

04.04.19 23:00:00