Cancellation of services


EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Added: 08.01.2016 09:30:31     Last updated: 10.05.2017 14:28:36

This guide shows how to proceed to cancel services. This guide assumes that you have already logged in to the customer portal with your customer number where you have ordered the service that is being cancelled.

Step 1:

  1. Click on your name in the menu.
  2. Choose "All" under "Services".

Find All in the Services section


Step 2:
Find the service you want to cancel. Click "No" under "Cancelled".

Find the service you want to cancel


Step 3:

  1. Choose the web hosting service you want to cancel.
  2. Choose wether you want to delete or park the domain that belongs to the web hosting account.
  3. Choose "Complete".

NB!
The web hosting account and the domain both have their own expiration date.
At the expiration date all contents on your web hosting account will be deleted from our servers and the domain will stop working.

Check the services that are to be cancelled


Step 4:
The service is now cancelled.
Choose "Service overview" to go back to your services.

Confirmation of cancellation of services

Done
We have now been through how to cancel a service.
If you want to transfer the domain to another registrar you can get the EPP/Auth code for the domain trough our customer portal.