Customer survey 2017 – See the results!
Written by: Isabelle

650 customers have participated in our customer survey for 2017 – thank you for your participation! The results of the survey are important information for PRO ISP when it comes to development and improvement. What works and what does not is up to our customers.

 

“Why did you choose PRO ISP?”

Knowing why our customers choose us, gives us information on how we stand out and differ from other competitors. We asked “Why did you choose PRO ISP?” and evaluated which words were most used. The word cloud is a visual presentation of the words most used by the 650 responses.

“How do you prefer to receive information?”

PRO ISP has several options on how to send information to our customers. What is important to us is that we use the options preferred by our customers and the options that ensures we reach as many as possible.

The graph below tells us our customers prefers to receive information from us via email, when it comes to both news and system service announcements. This is the same results we had for our customer survey in 2016.

 

“How do you prefer to contact us?”

Our customers can contact us several ways. By learning more how our customers prefer to contact us, we can improve these options and make them even more available. As shown below email and live chat is the preferred ways while phone and Facebook are less preferred. We had the same results from last year’s survey as well.

customer survey 2017

Is our customers satisfied with us?

Most important for us working for PRO ISP is that our customers are satisfied with us and the products we deliver. The customer survey contains a series of questions regarding how satisfied the customer is with us and our services.

customer survey 2017

Click the image for a larger version.

 

How would you review PRO ISP?

In addition to the customer survey you can review us anytime on Trustpilot. Here you can also see what other customers have to say about us and how they have reviewed us.

customer survey 2017

 

Summary

Knowing if our customers are satisfied is important to us here at PRO ISP. The summary of the customer survey tells us our customers are happy with both our products and our services.

Our focus forward will be as before; developing our products, optimizing communication between us and our customers and of course keep delivering high quality products and services.

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