Secure backup with ransomware protection
Written by: Jon Eivind Malde

Back in March, we implemented our new backup solution provided by Acronis where all data remains in our data centers. All our services are secured with this backup solution with the exception of our customers’ virtual servers where this is an additional product at extra cost.

Tom and PRO ISP are satisfied users of Acronis backup

New backup service launched

So we have been using Acronis for 9 months and we are so very happy with the solution. This applies both in terms of stability and safety, as well as ease of use. For this reason, we are now launching the same solution to our customers so that you can secure their devices in a secure and user-friendly way that at the same time safeguards against ransom virus and crypto mining.

Are you going to act before it’s too late?

Tom is affected by hacker attacks. Are you going to act before it's too late?

It is becoming more and more common to hear about larger companies affected by hacker attacks and ransom viruses. Last out was a Spanish security company named Prosegur. Without a good backup solution you could be in trouble in a similar situation. For many, perhaps the most important thing is that it is at all possible to recover data. A fast recovery to be back in normal operation as quickly as possible means a lot to minimize the loss associated with the attack.

Protection against ransomware

In the case of Prosegur Acronis probably would have stopped the attack, but it is not possible to determine for sure. A test of Acronis and other similar solutions with such protection clearly shows that Acronis is at the top with regards to defense against ransomware.

Acronis backup with ransomware protection

Interesting related facts

  • 93% of companies that experience a data-related disaster without a plan to return to normal operation disappear within one year
  • 96% of all companies with backup and plan to return to normal operation survive a ransomware attack
  • More than 50% of all companies experience downtime lasting more than 1 business day within 5 years
  • On average, it costs $100,000 for one company per ransomware attack to get back into normal operation, as well as the cost of lost working time (source: CNN)

Choose where your backup is stored

With our backup solution you can save backup both locally and / or in our data center. We recommend that you store both locally and in our data center, but you decide this based on your needs. If you need to store backups locally, this must be stored on your own hardware and it requires that you have the equipment connected to your device or network.

Backup with many uses

Besides being easy to use, protecting and having a good performance, there are many other benefits as well. For example, you can restore to a device with completely different hardware without any problems (not applicable for Mac). This is useful if you need to use a whole new machine. It is also possible to restore a virtual server to a bare metal server or to cloud solutions like Azure etc. and vice versa. This can be useful if you want to switch vendor or upgrade / downgrade hardware.

Try for free for 30 days

Anyone can order a 30 day free trial of the solution where you can test the solution to the fullest and see that it works as desired. If you do not want to use the solution, it can easily be canceled and it will then be deleted at expiration without costing you anything. In other words, you can safely test the solution before choosing to go for it, as well as receive emails about what to expect to be billed before the trial ends.

We hope the solution fits you as well as it does us 🙂
Feel free to give us feedback once you have tested the backup solution.

PRO ISP supports computer studies
Written by: Isabelle

In 2017, PRO ISP started a collaboration with computer studies at Haugaland high school. The collaboration means lower prices for hosting used for education.

The students can quickly start learning

Rune Karlsen, lecturer at Haugaland tells us: “Using the services PRO ISP provide ensure that our students can quickly start learning how to manage websites. It is important for us that the data is stored securely, services provided locally and that the server host complies to Norwegian laws and regulations. We train our students to run both local and external server. They should have knowledge of options available and what is more cost efficient, outsourcing or running the services in-house.

Relevant services for the students

PRO ISP focuses on automation of our services wherever we can. We also focus on standardization and quality control. It is important for the students that the services they are using is relevant and prepares them for the IT-community they will later be a part of.

“We have an ongoing dialog with the companies who provides apprenticeships for our students. They provide guidelines for what the students should learn before becoming apprentices. It is our responsibility as lecturers to interpret the benchmarks in order to create learning objectives” Karlsen tells us.

PRO ISP was recommended

“We were recommended PRO ISP by Hatteland Solutions who also collaborates with them”. Karlsen also tells us they want their students to visit Hattelands data halls so they can see with their own eyes where the data is stored, and how security is safeguarded.

“When using PRO ISP we know our students data is stored in Norway and complying by the laws and regulations here. PRO ISP also offered our students their services for a very resonable price. It was also a bonus that the students could easily take over the hosting/website after they finished school.”

A successful collaboration

Lecturer Karlsen is extremely please with the collaboration between his class and PRO ISP. The entire process of creating domains for the students, installation of other services was all done easily. He tells us the students said our services was intuitive and easy to use.

“I recommend this type of collaboration for all computer studies. Our students learned how domain, hosting, cPanel, integration of email with MX, etc is all connected. We would say it was easier for our students to learn about the connection of different technologies when using PRO ISP. We are very happy with our collaboration and will hopefully continue this for years to come.”

School class in need of hosting?

PRO ISP offers special discounts on our web hosting solutions exclusively for schools. Teacher may contact us at sales@proisp.eu for more information.

Customer survey 2017 – See the results!
Written by: Isabelle

650 customers have participated in our customer survey for 2017 – thank you for your participation! The results of the survey are important information for PRO ISP when it comes to development and improvement. What works and what does not is up to our customers.

 

“Why did you choose PRO ISP?”

Knowing why our customers choose us, gives us information on how we stand out and differ from other competitors. We asked “Why did you choose PRO ISP?” and evaluated which words were most used. The word cloud is a visual presentation of the words most used by the 650 responses.

“How do you prefer to receive information?”

PRO ISP has several options on how to send information to our customers. What is important to us is that we use the options preferred by our customers and the options that ensures we reach as many as possible.

The graph below tells us our customers prefers to receive information from us via email, when it comes to both news and system service announcements. This is the same results we had for our customer survey in 2016.

 

“How do you prefer to contact us?”

Our customers can contact us several ways. By learning more how our customers prefer to contact us, we can improve these options and make them even more available. As shown below email and live chat is the preferred ways while phone and Facebook are less preferred. We had the same results from last year’s survey as well.

customer survey 2017

Is our customers satisfied with us?

Most important for us working for PRO ISP is that our customers are satisfied with us and the products we deliver. The customer survey contains a series of questions regarding how satisfied the customer is with us and our services.

customer survey 2017

Click the image for a larger version.

 

How would you review PRO ISP?

In addition to the customer survey you can review us anytime on Trustpilot. Here you can also see what other customers have to say about us and how they have reviewed us.

customer survey 2017

 

Summary

Knowing if our customers are satisfied is important to us here at PRO ISP. The summary of the customer survey tells us our customers are happy with both our products and our services.

Our focus forward will be as before; developing our products, optimizing communication between us and our customers and of course keep delivering high quality products and services.

WHD -World Hosting Days 2017
Written by: Morten Malde

From 27.-31. of march PRO ISP attended World Hosting Days (WHD) in Rust, Germany.

What is World Hosting Days (WHD)?

The fair is held at Europa-Park, Europes largest amusement park. Every year WHD grows in number of participants, seminars and companies attending. This years over 6500 people attended WHD and over 120 seminars was held. As many as 2500 companies from 84 different nations attended.

whd

Our providers

Most of the time PRO ISP spend at WHD is spent on meeting our providers and their contacts. We discuss current solutions and products as well as the future and what challenges lies ahead. This gives us information of future plans for our providers services and products.

whd whdwhd