cPanel shocked the entire web hosting business 27th June when they overnight drastically increased their prices without any kind of warning to their partners. cPanel is the control panel we use for our web hosting service and is the foundation for the service we deliver to you.
Increased pricing for cPanel
We have calculated that our prices are 7 times higher now than before the change. The hosting business in general have been in turmoil since the change and cPanel has received a lot of complaints from upset partners in all channels. A quick search online will get you a lot of “colorful” feedback about the change.
We have ourselves notified cPanel about what we consider to be unacceptable business practice. cPanel does not listen to their partners unfortunately and we are forced to either accept the change or find alternative solutions to be able to continue to deliver stable and good services to our customers.
cPanel is promising that the price increase will result in a better product for you, but such a radical increase is hard to digest when the price was far from low initially. We have considered other solutions, but unfortunately there are no other solutions that are good or stable enough compared to cPanel. We could develop our own solution, but that requires a lot of time, time we do not have as the change is already upon us.
We believe that what is most important to you as our customer is that we keep delivering a secure and stable service. With that in mind we do not have any other choice than to keep offering web hosting with cPanel. Our goal is however to deliver what is best for our customers at any given time at as competitive prices as possible. You can, in other words, rest assured that we will not stop considering other alternatives. Our loyalty to cPanel is nonexistent and cPanel will have to deliver on their promises to avoid changes.
Increased pricing and space
We have to increase the prices for the following web hosting plans due to the change:
The prices will be effective from 15th September for all customers. This gives you the chance to order new or upgrade with the old pricing until that date.
As we increase the prices we also want to add more value to the services. Due to this we also increase the included disk space:
All customers with those web hosting plans have already been upgraded to the new limits.
This change was not planned so we hope for your understanding for why we reached this decision. We also hope that the increased disk space can make up for some of the increase in price.
One click forced HTTPS and better Imunify360 integration along a few updates in this version of cPanel.
One-Click HTTPS Redirection of Website has been added to the “Domains”-interface. If you have a valid SSL, you can now enable the force of HTTPS redirection by one click (at the moment, this only works for your main domain and not add-on domains)
Password Strength Algorithm has been improved in both cPanel and WHM (for VPS-users)
Protection has been increased with better integration of the Imunify360 application (which we have been using since 2017).
Additional new things is that SpamBox will now be on by default on all new accounts aswell as a few bug fixes and small corrections around the cPanel Email functions as mailbox creation and adding and editing autoresponders.
In this version it’s mostly enhancements, security and bug fixes. The “Email Authentication” have been changed to “Email Deliverability” and you will find everything related to DKIM, SPF and PTR-records here aswell as a scanner which checks if your settings is valid, smart to use to avoid spam-checks.
SpamAssassin have been updated with alot of renewed code, resulting in a up to 60% faster handling of the spam checks for incoming e-mail, giving you a smoother delivery and work day.
“Email Accounts” and other sections have also been updated to meet the responsive requirements for your phone and tablets. It’s easier to navigate on smaller devices.
We’ve been using R1soft backup as backup solution for all our services since 2007. The solution worked well for us initially. Much was promised in terms of upcoming new features for our clients. What was promised was unfortunately never delivered no matter how many times we pointed this out.
In addition to the fact that the product has not developed significantly over the years, we’ve also experienced an increasing number of errors with the solution. Anyone can have errors, but for us the amount became larger than what we considered acceptable. Every second counts when we need to restore from backup and having to deal with errors in the middle of a disaster recovery can significantly delay when we are back to normal operations.
Choosing new backup solution
In the past year, we have tested many backup solutions to find the one that provides the best user experience and functionality for our customers. At the same time, it has also been important that the performance must be at least as good as before. Acronis’ backup solution differed significantly from the other solutions and became the natural choice, although the solution is 3 times as expensive for us as our previous solution. Don’t worry – you won’t have to pay more. There is a saying “You get what you pay for …” and it seems to be the case here 🙂
Acronis delivers solutions to more than 5 million end users and 500 000 businesses in more than 150 countries worldwide. They have won numerous awards for their solutions since its inception in 2003.
Here are some of the advantages compared to R1soft backup:
Faster backup restore (testing was up to 10 times faster)
It is now possible to restore email addresses, forwarding etc. (which is then correctly set up on the server)
Imunify360 (security software on our servers) will automatically replace files that are infected by malware from backup if there are uninfected files there
When logging in via cPanel you do not have to enter your username and password as you sometimes had to before
Improved logging so you can see what’s restored and when it’s finished
Generally less errors during restore operations
As of April 15, all web hosting accounts will be covered by Acronis backup. Unfortunately, in the transition there will be smaller backup entries available via cPanel. If you need older backups, please contact support so we can restore this for you during this period. This is not ideal for either you or us, but we hope for your understanding in our efforts to improve our service to you. We apologize in advance for the inconveniences it causes for customers who want to restore from older backups.
The transition to Acronis will also enable us to offer you more related solutions. We will publish more information about this as it is launched.
Our hosting server is running version 74 of cPanel and this week all servers will be upgraded to version 76. There are no major changes in this upgrade, but some changes are worth noting.
New “domain” overview icon
There will be a new icon in cPanel that shows a better overview of adddon domains associated with your hosting package. If you have additional addon domains, then this icon will be very useful. You can choose which folders the different domains should point to and you can go directly to email creation for the domain name in the list.
You could also do this before, but it is now simplified for you.
Internal PHP in cPanel is upgraded
cPanel will upgrade PHP version from 5.6 to 7.2. Based on our tests, there is a noticeable difference in speed within the cPanel itself. Navigation and response has been significantly faster and better.
SquirrelMail is removed in version 78
On new servers with version 76, webmail software Squirrelmail is no longer available. From the next version (78), Squirrelmail will also disappear from our older servers. This is mainly due to safety reasons. You can read more about this in “The Death of SquirrelMail”.
By the end of 2018 PHP 5.6 and 7.0 will cease to exist. If you are using these PHP versions you should upgrade to a newer PHP version. The reason for this is to ensure your website will continue working, remain fast and secure.
What is PHP?
PHP is short for Hypertext Preprocessor. This is a script language running on web servers to point websites with dynamic content (search engines and blogs for example).
Make sure the website is compatible
Upgrading from 5.5 to 7.X should work flawlessly, but we recommend you check the program code for your website to make sure.
Make sure all themes and plugins you are using is updated and compatible with PHP 7.X. If you have updated them any time during the last year, they are probably ready for PHP 7.1+. Contact your website developer if you have questions regarding your website being compatible with new PHP versions.
The guides below contain checkpoints you should go through for your website in order to be ready for upgrade to 7.X.
If you have used mysql_* -functions for your website, you will need to replace them with mysqli or PDO. If you have a newer version of WordPress/Joomla/OpenCart, you are already using the correct database connection.
*PRO ISP supports all PHP versions, even though some of these will cease to exist.