cPanel Version 84
Written by: Simon A. Skaar

Faster validation for AutoSSL, PHP 7.3 on backend and a new refreshed interface for the webmail users is some of the new features in this version

We changed the AutoSSL feature’s Domain Control Validation (DCV) processing order. This change will significantly improve AutoSSL’s DCV execution time. Now, AutoSSL performs HTTP-based DCVs for each user first. Then, any DNS changes for users’ DNS-based DCVs occur in a single DNS update.Before this change, AutoSSL would separately process each user’s local DCVs. This process resulted in separate DNS updates for each user requiring a DNS-based DCV.

I n cPanel & WHM version 84, we upgraded the PHP version in cPanel & WHM from PHP 7.2 to PHP 7.3. This means that tasks in cPanel will be completed faster aswell as updates and maintenance will happen more smoothly.

We will move from bind to PowerDNS cluster this month. That will improve DNS for all customers. We will also remove old DNSSEC solution and transfer to PDNS DNSSEC. Read more about this on their blog.

Webmail user interface updates
In cPanel & WHM version 84, we have updated the look and feel, as well as the workflow, of the Webmail interface. The updated Webmail Home  interface allows users to perform the following actions:Open their inbox upon login — Users can select to open their email’s inbox every time they log in to Webmail. To do so, they can select the Open my inbox when I log in checkbox.
Change their Webmail client — Users can click any logo under the Change your webmail client header to change their Webmail client.
Set up email on a device — Users can email configuration instructions to a device. They will need access to their inbox from the device.

Errors interface now displays last 300 lines in an error log
cPanel’s Errors interface (cPanel >> Home >> Metrics >> Errors) is now updated to display the last 300 lines of the following log files:/usr/local/apache/logs/suexec_log
/usr/local/apache/logs/error_log
The interface now displays the following information:Error log entries from the user’s home directory.
Entries from the /usr/local/apache/logs/suexec_log  file that include the username for the account.

More space and increased price for web hosting
Written by: Jon Eivind Malde

cPanel shocked the entire web hosting business 27th June when they overnight drastically increased their prices without any kind of warning to their partners. cPanel is the control panel we use for our web hosting service and is the foundation for the service we deliver to you.

Increased pricing for cPanel

We have calculated that our prices are 7 times higher now than before the change. The hosting business in general have been in turmoil since the change and cPanel has received a lot of complaints from upset partners in all channels. A quick search online will get you a lot of “colorful” feedback about the change.

cPanel price increase

We have ourselves notified cPanel about what we consider to be unacceptable business practice. cPanel does not listen to their partners unfortunately and we are forced to either accept the change or find alternative solutions to be able to continue to deliver stable and good services to our customers.

Our thoughts

cPanel is promising that the price increase will result in a better product for you, but such a radical increase is hard to digest when the price was far from low initially. We have considered other solutions, but unfortunately there are no other solutions that are good or stable enough compared to cPanel. We could develop our own solution, but that requires a lot of time, time we do not have as the change is already upon us.

We believe that what is most important to you as our customer is that we keep delivering a secure and stable service. With that in mind we do not have any other choice than to keep offering web hosting with cPanel. Our goal is however to deliver what is best for our customers at any given time at as competitive prices as possible. You can, in other words, rest assured that we will not stop considering other alternatives. Our loyalty to cPanel is nonexistent and cPanel will have to deliver on their promises to avoid changes.

Increased pricing and space

We have to increase the prices for the following web hosting plans due to the change:

PlanOld priceNew price
Pro Medium5.50€6.50€
Pro Premium12.00€14.00€

The prices will be effective from 15th September for all customers. This gives you the chance to order new or upgrade with the old pricing until that date.

As we increase the prices we also want to add more value to the services. Due to this we also increase the included disk space:

PlanBeforeAfter
Pro Medium15GB30GB
Pro Premium30GB100GB

All customers with those web hosting plans have already been upgraded to the new limits.

Happy Tom with thumbs up

Summary

This change was not planned so we hope for your understanding for why we reached this decision. We also hope that the increased disk space can make up for some of the increase in price.

cPanel version 82
Written by: Simon A. Skaar

Less new features than earlier versions but still important

Apache Solr upgrade

The Apache Solr has been upgraded from version 6 to 8, this will result in a lot faster indexing and search both in webmail and applications as Outlook or the mail app on your phone.

SSL/TLS status for your main domain

Under the “General Information” at the main page of cPanel, you can now see if you have a valid certificate and which type it is (DV or EV also displays, see here what an EV-certificate is).

A valid certificate should look like this.

cPanel / WHM performance updates

Different changes for faster maintenance, shorter reboots and updates will result in even less downtime for our clients.

You can see the official release log here.

cPanel version 80
Written by: Simon A. Skaar

One click forced HTTPS and better Imunify360 integration along a few updates in this version of cPanel.

One-Click HTTPS Redirection of Website has been added to the “Domains”-interface. If you have a valid SSL, you can now enable the force of HTTPS redirection by one click (at the moment, this only works for your main domain and not add-on domains)

Password Strength Algorithm has been improved in both cPanel and WHM (for VPS-users)

Protection has been increased with better integration of the Imunify360 application (which we have been using since 2017).

Additional new things is that SpamBox will now be on by default on all new accounts aswell as a few bug fixes and small corrections around the cPanel Email functions as mailbox creation and adding and editing autoresponders.

Read the full changelog for this version here.

What’s new in cPanel version 78
Written by: Simon A. Skaar

In this version it’s mostly enhancements, security and bug fixes. The “Email Authentication” have been changed to “Email Deliverability” and you will find everything related to DKIM, SPF and PTR-records here aswell as a scanner which checks if your settings is valid, smart to use to avoid spam-checks.

SpamAssassin have been updated with alot of renewed code, resulting in a up to 60% faster handling of the spam checks for incoming e-mail, giving you a smoother delivery and work day.

“Email Accounts” and other sections have also been updated to meet the responsive requirements for your phone and tablets. It’s easier to navigate on smaller devices.

See the full release here.

Acronis backup – our new backup solution
Written by: Jon Eivind Malde

We’ve been using R1soft backup as backup solution for all our services since 2007. The solution worked well for us initially. Much was promised in terms of upcoming new features for our clients. What was promised was unfortunately never delivered no matter how many times we pointed this out.

In addition to the fact that the product has not developed significantly over the years, we’ve also experienced an increasing number of errors with the solution. Anyone can have errors, but for us the amount became larger than what we considered acceptable. Every second counts when we need to restore from backup and having to deal with errors in the middle of a disaster recovery can significantly delay when we are back to normal operations.

Choosing new backup solution

In the past year, we have tested many backup solutions to find the one that provides the best user experience and functionality for our customers. At the same time, it has also been important that the performance must be at least as good as before. Acronis’ backup solution differed significantly from the other solutions and became the natural choice, although the solution is 3 times as expensive for us as our previous solution. Don’t worry – you won’t have to pay more. There is a saying “You get what you pay for …” and it seems to be the case here 🙂

Acronis

Acronis delivers solutions to more than 5 million end users and 500 000 businesses in more than 150 countries worldwide. They have won numerous awards for their solutions since its inception in 2003.

Here are some of the advantages compared to R1soft backup:

  • Faster backup restore (testing was up to 10 times faster)
  • It is now possible to restore email addresses, forwarding etc. (which is then correctly set up on the server)
  • Imunify360 (security software on our servers) will automatically replace files that are infected by malware from backup if there are uninfected files there
  • When logging in via cPanel you do not have to enter your username and password as you sometimes had to before
  • Improved logging so you can see what’s restored and when it’s finished
  • Generally less errors during restore operations

Transition information

As of April 15, all web hosting accounts will be covered by Acronis backup. Unfortunately, in the transition there will be smaller backup entries available via cPanel. If you need older backups, please contact support so we can restore this for you during this period. This is not ideal for either you or us, but we hope for your understanding in our efforts to improve our service to you. We apologize in advance for the inconveniences it causes for customers who want to restore from older backups.

The transition to Acronis will also enable us to offer you more
related solutions. We will publish more information about this as it is launched.

Our new backup restore guide:
Guide for restoring backup from Acronis

Do you have questions or comments? Then we would love to hear from you 🙂

What’s new in cPanel version 76
Written by: Morten Malde

Our hosting server is running version 74 of cPanel and this week all servers will be upgraded to version 76. There are no major changes in this upgrade, but some changes are worth noting.

New “domain” overview icon

There will be a new icon in cPanel that shows a better overview of adddon domains associated with your hosting package. If you have additional addon domains, then this icon will be very useful. You can choose which folders the different domains should point to and you can go directly to email creation for the domain name in the list.
You could also do this before, but it is now simplified for you.

Nytt ikon i cPanel

Internal PHP in cPanel is upgraded

cPanel will upgrade PHP version from 5.6 to 7.2. Based on our tests, there is a noticeable difference in speed within the cPanel itself. Navigation and response has been significantly faster and better.

PHP 5.6 to PHP 7.2

SquirrelMail is removed in version 78

On new servers with version 76, webmail software Squirrelmail is no longer available. From the next version (78), Squirrelmail will also disappear from our older servers. This is mainly due to safety reasons. You can read more about this in “The Death of SquirrelMail”.

Squirrelmail blir fjernet fra cPanel

Are you using an outdated PHP version?
Written by: Isabelle

By the end of 2018 PHP 5.6 and 7.0 will cease to exist. If you are using these PHP versions you should upgrade to a newer PHP version. The reason for this is to ensure your website will continue working, remain fast and secure.

What is PHP?

PHP is short for Hypertext Preprocessor. This is a script language running on web servers to point websites with dynamic content (search engines and blogs for example).

Make sure the website is compatible

Upgrading from 5.5 to 7.X should work flawlessly, but we recommend you check the program code for your website to make sure.

You will need to do the following:

  • Make sure the latest version of your script (for example WordPress/Joomla/OpenCart) is installed on your hosting.
  • Make sure all themes and plugins you are using is updated and compatible with PHP 7.X. If you have updated them any time during the last year, they are probably ready for PHP 7.1+. Contact your website developer if you have questions regarding your website being compatible with new PHP versions.
  • The guides below contain checkpoints you should go through for your website in order to be ready for upgrade to 7.X.

Upgrade from 5.6 to 7.0
Upgrade from 7.0 to 7.1
Upgrade from 7.1 to 7.2

If you have used mysql_* -functions for your website, you will need to replace them with mysqli or PDO. If you have a newer version of WordPress/Joomla/OpenCart, you are already using the correct database connection.

*PRO ISP supports all PHP versions, even though some of these will cease to exist.

How to change PHP version?

Our guide “Set up PHP version for web hosting account in cPanel” will show you how to change PHP version. You can change PHP version as much as you want via cPanel.