We’ve been using R1soft backup as backup solution for all our services since 2007. The solution worked well for us initially. Much was promised in terms of upcoming new features for our clients. What was promised was unfortunately never delivered no matter how many times we pointed this out.
In addition to the fact that the product has not developed significantly over the years, we’ve also experienced an increasing number of errors with the solution. Anyone can have errors, but for us the amount became larger than what we considered acceptable. Every second counts when we need to restore from backup and having to deal with errors in the middle of a disaster recovery can significantly delay when we are back to normal operations.
Choosing new backup solution
In the past year, we have tested many backup solutions to find the one that provides the best user experience and functionality for our customers. At the same time, it has also been important that the performance must be at least as good as before. Acronis’ backup solution differed significantly from the other solutions and became the natural choice, although the solution is 3 times as expensive for us as our previous solution. Don’t worry – you won’t have to pay more. There is a saying “You get what you pay for …” and it seems to be the case here 🙂
Acronis delivers solutions to more than 5 million end users and 500 000 businesses in more than 150 countries worldwide. They have won numerous awards for their solutions since its inception in 2003.
Here are some of the advantages compared to R1soft backup:
- Faster backup restore (testing was up to 10 times faster)
- It is now possible to restore email addresses, forwarding etc. (which is then correctly set up on the server)
- Imunify360 (security software on our servers) will automatically replace files that are infected by malware from backup if there are uninfected files there
- When logging in via cPanel you do not have to enter your username and password as you sometimes had to before
- Improved logging so you can see what’s restored and when it’s finished
- Generally less errors during restore operations
Transition information
As of April 15, all web hosting accounts will be covered by Acronis backup. Unfortunately, in the transition there will be smaller backup entries available via cPanel. If you need older backups, please contact support so we can restore this for you during this period. This is not ideal for either you or us, but we hope for your understanding in our efforts to improve our service to you. We apologize in advance for the inconveniences it causes for customers who want to restore from older backups.
The transition to Acronis will also enable us to offer you more
related solutions. We will publish more information about this as it is launched.
Our new backup restore guide:
Guide for restoring backup from Acronis
Do you have questions or comments? Then we would love to hear from you 🙂