Guarantees

We are so certain that you will be 100% satisfied with our services that we stand behind the following guarantees:

PRO ISP is so certain that you will be 100% satisfied with our services that we have a 30-day money back guarantee. If you are not satisfied with our services, we will return your money right away without demanding a reason. It is our opinion that the only way to run a successful business is by being honest and fair.

In order to emphasize how seriously we take support, we have a 24-hour response guarantee for enquiries submitted on weekdays and a 48-hour response guarantee for enquiries submitted on weekends and holidays. This response guarantee means that if your enquiry to one of the addresses below remains unanswered past the deadline, you will receive a half-month’s charge free on your next invoice. The guarantee applies to enquiries sent to all our addresses and you will receive a ticket ID in return.

• support@proisp.eu
• sales@proisp.eu
• billing@proisp.eu

Over time we have proven that we can maintain almost 100% uptime. We can therefore guarantee all our customers 99.9% uptime. If, contrary to expectation, we cannot achieve this in any month, your monthly bill will be discounted in proportion to how much downtime has occurred. You will receive 5% of the monthly web-hosting fee as a credit note on your next invoice for each half-hour of downtime that exceeds our 99.9% uptime guarantee. 99.9% uptime corresponds to approximately 43 minutes of downtime per month. This means that if you experience 44 minutes of downtime in a month, you will receive 5% of the monthly fee as a credit note in your next invoice. At 74 minutes you will receive 10% as a credit note, etc. 100% of the monthly fee is the maximum credit balance for one month.